It shouldn’t be that hard to get passengers on board an aircraft in a timely manner. But there are complications. Flights are often full. Privileged fliers generally get seated first. Some passengers may simply disregard boarding announcements and go out of turn. Luggage doesn’t cram easily into packed overhead bins. Someone ends up in the wrong seat and has to switch. A plane’s seat configuration and narrow aisles can add to the confusion. The result: disgruntled customers and disgruntled airlines.
There are lots of possible boarding systems. The simplest is random boarding, either with assigned or unassigned seats. Or, at the other extreme, each seat can be called out individually, and passengers get on one by one.
However, airlines typically assign passengers to groups (or zones) to facilitate boarding, allowing only one group at a time to board. At issue is the question of how to assign passengers to groups to minimize boarding time.
For example, it might be best to board groups from front to back, from back to front, from outside to inside (window seats first, then middle, then aisle), or some combination of these strategies.
America West Airlines, now part of US Airways, worked with industrial engineers Menkes van den Briel and René Villalobos of Arizona State University to figure out a system that minimizes seat and aisle bottlenecks. Computer simulations showed that a “reverse pyramid” process appears to work best. In this case, passengers board from back to front and from window to aisle.
A mathematical model recently developed by computer scientist Eitan Bachmat of Ben-Gurion University and his coworkers provides additional insights into the boarding process. The analysis takes advantage of two-dimensional space-time geometry and, intriguingly, involves a branch of mathematics called random matrix theory, which is used to describe the quantum behavior of large atoms (see “The Return of Zeta“). This topic in turn has links to games of solitaire and constructs called increasing subsequences (see “Solitaire-y Sequences“).
The researchers assume that the main cause of delay in airplane boarding is the time that it takes passengers to organize their luggage and seat themselves once they have arrived at their assigned row.
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The model demonstrates that boarding from back to front is less efficient than letting everyone board at the same time. The problem with the back-to-front approach is that everyone else has to wait until the passengers in the designated row get settled, so, in effect, the boarding time is proportional to the number of passengers.
“Among row-dependent policies which do not severely constrain passengers, random boarding (no policy) is almost optimal,” Bachmat and his colleagues report. For random boarding, boarding time is roughly proportional to the square root of the number of passengers.
Nonetheless, it is possible to improve on random seating or any row-dependent system by allowing window-seat passengers to board first, they conclude.
Maybe it’s also worth trying a policy in which passengers with no carry-on luggage get to board first, then those with one piece of luggage, then those with two pieces—as long as someone strictly enforces a size limit.